X555 Privacy Policy — How Your Data Is Collected and Protected

X555 (https://x555.express) places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes what data we collect, why we collect it, how we use it, and how we protect it.

This policy applies whenever you use the x555 website, mobile app, or any of our services. By creating an account, you are deemed to have accepted this policy. If you have any questions before registering, please reach out to support.

X555 believes your data is a responsibility — not an asset. We never sell your information, collect more than is necessary, or share it without your consent.

X555 collects two types of data — information you provide directly, and information recorded automatically through your use of the platform.

What you provide directly:

• At registration: full name, mobile number, date of birth, and chosen password
• For KYC verification: a photo of your national ID or passport, a selfie, and proof of address if required
• For payments: mobile banking number (bKash, Nagad, Rocket)
• When contacting support: message content and attachments

What is collected automatically:

• IP address and device type (mobile, tablet, desktop)
• Operating system and browser version
• Login and logout timestamps on the platform
• Analytics data on how long each page was viewed
• Cookies & Session IDs

X555 uses your data solely for the purposes listed below — it will not be used for anything beyond this:

• To create, verify, and manage your account
• To process transactions and maintain payment history
• To complete KYC verification and prevent fraud
• To provide customer support and resolve complaints
• To ensure platform security and detect suspicious activity
• To meet legal obligations (such as anti-money laundering regulations)
• To send relevant bonus and promotional offers (only with your consent)
• To use analytics for improving the platform experience

We never share your personal data with third parties for marketing purposes. If you no longer wish to receive promotional messages from x555, you can opt out via your account settings or by contacting support.

X555 does not sell your personal data. However, limited information may be shared in the following circumstances:

Your information will not be shared in any other circumstances. Each third party operates under its own privacy policy and is bound by a contractual agreement with x555.

X555 uses industry-standard technology to protect your data. Each layer of security is outlined below:

• All connections are secured with 256-bit SSL/TLS encryption
• Data stored on servers is encrypted separately
• Passwords are never stored in plain text — only in hashed form
• Automated security monitoring runs 24 hours a day
• If suspicious activity is detected at login, the account will be temporarily locked
• Regular security audits are conducted
• Database servers are kept isolated from the public internet

That said, no technical measure is 100% foolproof. Keep your password strong, never share it with anyone, and always log out after using an unfamiliar device.

X555 uses cookies — small data files stored in your browser. They help the platform function properly and improve your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. The platform cannot function without these.
• Performance Cookies: Data on which pages are most visited and load times is used for analysis. No personally identifiable information is included.
• Preference Cookies: To remember your language, timezone, and other preferences.

You can disable cookies from your browser settings. However, disabling essential cookies may prevent login or payment features from working.

You have several rights over your own data on x555. All of these can be exercised completely free of charge:

To exercise any of your rights, contact us via email or live chat. We will respond to your request within 48 hours.

X555 services are intended for users aged 18 and over only. We do not knowingly collect any information from anyone under the age of 18.

If a minor's information is found in any account for any reason, that account will be suspended immediately and all associated data will be deleted. If a parent or guardian believes their child has opened an account on x555, please contact support right away — we will act promptly.

The x555 platform integrates certain third-party services — such as payment gateways, KYC verification, and analytics tools. Each of these providers has its own privacy policy.

X555 shares only the minimum necessary data with these third-party providers, and they operate under x555's data protection agreements. However, x555 is not responsible for the privacy practices of those third parties' own platforms. Their policies can be found on their respective websites.

If any page on x555 contains external links, please read that site's own privacy policy before clicking through. x555 is not responsible for the data protection practices of external sites.

X555 retains your data only for as long as necessary. The general retention policy is outlined below:

• Active account data: retained from account opening until closure
• Transaction records: up to 5 years after account closure, as required by legal obligations
• KYC documents: up to 5 years after account closure (regulatory requirement)
• Support chat and contact records: 2 years
• Log files and analytics data: 1 year
• Inactive accounts: archived after 12 months of inactivity — permanently deleted if there is no response after a further 12 months

After the above retention period, all data is permanently deleted and cannot be recovered.

X555 may update this Privacy Policy at any time. When changes are made, the revised version will be published on this page and an SMS notification will be sent to your registered mobile number.

For significant changes, notice will be given 7 days before they take effect. Continued use of the platform after any change constitutes acceptance of the updated policy. If you do not agree to the new policy, please request account closure.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch through the following:

• Email: support@x555.express (For privacy-related matters — please include "Privacy Request" in the subject line)
• Live Chat: use the chat button at the bottom right of the x555 website or app
• Help Center: /help-center — Submit Form

When a data deletion or correction request is received, your identity will be verified and a response provided within 48 hours. Complex requests may take longer — you will be notified in advance if that is the case.